Effective Date: 21 / 10 / 2024

At CureCaregiver.com, we strive to ensure customer satisfaction with the healthcare services we provide. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting refunds. By booking our services, you agree to this policy.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

• Service Cancellations: If you cancel a service according to our Cancellation Policy, you may be eligible for a full or partial refund depending on the timing of the cancellation.
• Service Not Provided: If we are unable to deliver the service you booked (due to caregiver unavailability, scheduling conflicts, or other operational issues), you will be eligible for a full refund or rescheduling of the service at no extra cost.
• Medical Equipment Rentals: Refunds for equipment rentals will be processed if you cancel the rental prior to the scheduled delivery date. If the equipment has already been delivered, the refund amount will depend on the rental duration and condition of the equipment upon return.

2. Non-Refundable Circumstances

Refunds are not available under the following conditions:

• Services Rendered: Once a service has been completed, no refunds will be issued.
• Partial Service Use: If you discontinue or cancel a service after it has started, no refunds will be provided for any unused portion of the service.
• Non-Emergency Ambulance Services: If the ambulance has been dispatched for a non-emergency service, no refunds will be issued.
• Lab Tests: Refunds are not available once lab samples have been collected, except in cases where we are unable to process the test.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Please contact our customer service team at:

   • Email: [insert contact email]
   • Phone: [insert contact number]

2. Provide Details: Include the following information in your refund request:

   • Booking reference number
   • Date of the service
   • Reason for requesting a refund

3. Review and Processing: Our team will review your refund request and determine eligibility based on the criteria outlined in this policy. If approved, refunds will be processed within [insert timeframe] business days via the original payment method.

4. Partial Refunds

In cases where partial services have been provided, or if a refund is granted under exceptional circumstances, you may receive a partial refund. The amount will depend on the portion of the service completed and any costs already incurred by CureCaregiver.com.

5. Payment Method and Processing Time

Refunds will be issued to the original payment method used during the booking. Depending on your payment provider, it may take [insert timeframe] business days for the refund to appear in your account.

6. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically to stay informed about our refund terms.

7. Contact Information

For any questions or concerns about this Refund Policy, please reach out to us at:

CureCaregiver.com
Email: info@curecaregiver.com
Phone: +880222228833338
Address: MEDICINE LIMITED NAVANA TOWER (LEVEL-18) GULSHAN-1, DHAKA-1212 BANGLADESH